For all general inquiries, please click here. Captain Van’s currently offers 3 types of services for tourists visiting Roatan:
2 - Island visitors that are staying for more than one day and are renting scooters, motorcycles, or vehicles please fill out Section 2 below.
3 - Visitors that are reserving a Captain Van’s Island Tour (with driver included), please fill out Section 3 below.
4 - Visitors who only want basic transportation from Point A to Point B and back. This is not an island tour. Please fill out Section 4 below.
Steps for making a reservation at Captain Van's:
ONLY fill out the following sections if you fit in that category:
• Section 2 if you are staying for more than one day.
• Section 3 if you are reserving a Captain Van's Island Tour.
• Section 4 if you are reserving basic transportation only.
Captain Van’s policies:
1) A temporary credit card deposit of $600 USD for one scooter or motorcycle rental or $1000 USD for a vehicle rental is required at the time you pickup your rental(s). We cannot accept debit cards.
2) Please know that for multiple day rentals (more than a day), or for multiple reserved rentals (i.e. 2 scooters), a 20% non refundable prepayment is required. Likewise, please note that for all cruise ship reservations and one-day rentals a 100% non refundable prepayment is required. In all cases, a secure online link will be sent to you to pay, in order to confirm the reservation. Any balance is due at the time you pickup your rental(s).
3) It is imperative that all drivers have prior experience on a motorcycle or scooter. A tropical island with lots of taxis and different road rules, is no place for someone to learn. A customer that we deem not able to handle a scooter or a motorcycle will be charged 25% of the rental fee.
4) Helmets are required and included at no charge (2 wheel rentals).
5) Renters must be at least 18 years of age to scooters/motorcycles) and 23 years of age (vehicles), and must possess and present a valid driver’s license.
6) We do not offer hourly rates.
7) Ask about our long term rentals of 4 weeks or more.
8) Rental prices do not include 19% Honduran taxes.
9) Vehicles include limited insurance (please ask for details).
10) Scooters/motorcycles do not include insurance. You are responsible for any damages, regardless of fault.
11) This is a reminder that RENTAL RESERVATIONS and TRANSPORTATION ONLY RESERVATIONS cannot be cancelled for any reasons other than: 1) if it is raining the entire day, or 2) unless you cancel your trip to Roatan (and we are given advance notice of 5 days) or 3) if your cruise ship cancels its Roatan stop.. All other cancellations or "no shows" will incur a credit card charge of 40% of their rental fee(s). There are no refunds on the prepayments. If you have any questions, please ask for clarification.
12) This is a reminder that ISLAND TOURS cannot be cancelled for any reasons other than: 1) if you cancel your trip to Roatan (and we are given advance notice of 5 days) or 2) if your cruise ship cancels its Roatan stop.. All other cancellations or "no shows" will not be refunded. If you have any questions, please ask for clarification.